Refund Policy

Last updated: 31 August 2025

At Conglomerate 101 Ltd (trading as CO-101 Studio, CO-101.com, CO-101 Music, Some1else Solutions, and Marie Mills), we are committed to delivering high-quality digital services and solutions. This Refund Policy applies across all of our trading names and outlines the circumstances under which refunds may be issued.

1. Services

Payments made for consultancy, digital management, website builds, back-office services, or other professional services are non-refundable once work has commenced.
If you cancel before any work has started, you may request a full refund of your payment.

2. Digital Products & Memberships

Payments for digital products (such as downloadable files, toolkits, templates, or access to members-only areas or Motion Sync Rooms) are non-refundable once the product has been delivered.
Memberships and subscriptions (e.g., Some1else service retainers or Music division memberships) can be cancelled at any time, but no refunds will be issued for partially used billing periods.
If you experience a technical issue accessing your purchase, contact us at hello@co-101.biz and we will provide assistance or replacement access.

3. Events

Tickets or access fees for online or in-person events are non-refundable unless the event is cancelled by us.
If you cannot attend, please contact us in advance — we may, at our discretion, transfer your ticket to another date or event.

4. Statutory Rights
This policy does not affect your statutory rights under UK consumer law. UK customers may have the right to cancel certain purchases within 14 days under the Consumer Contracts Regulations.

5. Contact Us
For all enquiries regarding refunds or cancellations, please contact:
📧 hello@co-101.biz
📞 +44 (0)7452 970 902